Secure Payment

Payment Methods

All transactions on Aurorae Shop are processed in US dollars (USD). We accept:

  • Credit and debit cards — Visa, Mastercard, American Express
  • Digital wallets — Shop Pay, Apple Pay, Google Pay
  • PayPal
  • Local payment methods — iDEAL and Wero, for customers in supported European countries

The options shown at checkout may vary depending on your device, browser, and billing country.

Payment Security

Our checkout is processed through Shopify Payments, which is certified PCI DSS Level 1 — the highest level of certification available in the payments industry. All information exchanged between your browser and our checkout is encrypted in transit using TLS.

Aurorae Shop never receives or stores your full card number, expiration date, or security code. These details are handled entirely by our payment processor.

When You Are Charged

Payment is taken at the time you place your order. A confirmation email is sent as soon as your payment is approved.

If you do not receive a confirmation email within one hour, please contact us at info@auroraeshop.com before placing the order again, so that we can check whether the first order went through.

Shipping, Duties, and Taxes

Shipping is free on every order, to every country we serve. Import duties and taxes are handled differently by destination:

  • United States and Canada — Orders ship DDP (Delivered Duty Paid). All import duties and taxes are prepaid by Aurorae Shop. The total shown at checkout is the total you pay. No customs charges are collected on delivery.
  • All other countries — Shipping is free, but import duties, taxes, and customs clearance fees are not included. These charges are set by the customs authority in your country and are payable by the recipient before or upon delivery. Rates vary by country and by product category; your local customs office can confirm the amount that applies to you.

Where sales tax is required by law, it is calculated and displayed at checkout before you pay.

Trade, Project, and Wholesale Orders

Orders above $10,000 USD are processed by bank transfer rather than through the online checkout. Contact info@auroraeshop.com for a written quotation and bank details.

For specification and procurement teams, we can supply dimensional and photometric specification sheets, UL listing documentation (UL File E321074), and resale certificate handling on request.

If Your Payment Is Declined

A declined payment is almost always caused by one of the following:

  • The billing address entered does not exactly match the address your bank holds for the card
  • Your bank has flagged the transaction as unusual — common on higher-value or first-time international purchases
  • The card has a per-transaction or daily limit below the order total
  • The card does not permit international transactions

Contacting your bank to authorize the transaction resolves most declines. If the payment still will not go through, email info@auroraeshop.com and we will arrange an alternative method.

Refunds

Approved refunds are issued to the original payment method. Once we process a refund, the funds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. Full return conditions are set out in our Refund Policy.

Questions

Email info@auroraeshop.com and we will respond within one business day.