Payment Methods

Prices are shown and charged in the currency you select at checkout. We accept:

• Credit and debit cards — Visa, Mastercard, American Express
• Digital wallets — Shop Pay, Apple Pay, Google Pay
• PayPal
• Local payment methods — iDEAL and Wero, for customers in supported European countries

The options shown at checkout may vary depending on your device, browser, and billing country.

How Checkout Works

1. Add your fixture to the cart and go to checkout. If your order is a custom configuration, or six or more of the same fixture, email us first — those are quoted rather than ordered through the cart.
2. Enter your shipping address. Standard shipping is free to the destinations we serve, so there is nothing to add at this step.
3. Choose how to pay. Card, digital wallet, PayPal, or a local method. The options available depend on your billing country.
4. Review the total. The amount on the final screen is the amount charged. Import duties and taxes are already included in it.
5. Confirm. Payment is taken and a confirmation email is sent as soon as it is approved.

Payment Security

Our checkout is processed through Shopify Payments, which is certified PCI DSS Level 1 — the highest level of certification available in the payments industry. All information exchanged between your browser and our checkout is encrypted in transit using TLS.

Aurorae Shop never receives or stores your full card number, expiration date, or security code. These details are handled entirely by our payment processor.

When You Are Charged

Payment is taken at the time you place your order. A confirmation email is sent as soon as your payment is approved.

If you do not receive a confirmation email within one hour, please contact us at info@auroraeshop.com before placing the order again, so that we can check whether the first order went through.

Shipping, Duties, and Taxes

Shipping is free to the 33 countries and regions we serve, and orders ship Delivered Duty Paid (DDP). Import duties and taxes are prepaid by Aurorae Shop, so the total shown at checkout is the total you pay — nothing further is collected by the carrier or the customs office when your fixture arrives.

If a carrier ever contacts you asking for a payment on an Aurorae shipment, email us at info@auroraeshop.com before paying anything, and we will take it up with them directly.

Where sales tax is required by law, it is calculated and displayed at checkout before you pay.

The full destination list and delivery times are in our Shipping Policy.

Trade, Project, and Wholesale Orders

Bank transfer is available for large orders as an alternative to card payment. Contact info@auroraeshop.com for a written quotation and bank details.

For specification and procurement teams, we can supply dimensional specification sheets and UL listing documentation on request.

Project pricing, trade account pricing, and written quotations are set out in our Trade Program.

If Your Payment Is Declined

A declined payment is almost always caused by one of the following:

• The billing address entered does not exactly match the address your bank holds for the card
• Your bank has flagged the transaction as unusual — common on higher-value or first-time international purchases
• The card has a per-transaction or daily limit below the order total
• The card does not permit international transactions

Contacting your bank to authorize the transaction resolves most declines. If the payment still will not go through, email info@auroraeshop.com and we will arrange an alternative method.

Refunds

Approved refunds are issued to the original payment method. Once we process a refund, the funds typically appear on your statement within 2–4 business days, depending on your bank or card issuer. Full return conditions are set out in our Refund Policy.

Questions

Email info@auroraeshop.com and we will respond within 12 hours on business days.