A Testament to Our Quality, A Commitment to You

At Aurorae, we believe light is more than just functional — it is the soul of a room, an art form that transforms spaces. We pour our hearts into crafting each fixture with the finest materials, hoping it brings lasting beauty and inspiration to your home.

We understand that choosing the perfect light is a significant decision. That is why we stand firmly behind our craftsmanship with a 4-Year Limited Warranty on all our lighting fixtures. It is our promise to you, so you can purchase with complete confidence and peace of mind.

Warranty at a Glance

What's Covered vs What's Not Covered

Short answer: The warranty covers manufacturing defects under normal use. It doesn't cover consumables (like bulbs), accidents, or shipping damage (handled separately).

What Our 4-Year Warranty Covers

Short answer: Anything that goes wrong with your fixture due to a manufacturing fault — for 4 full years from delivery.

Starting from the day you receive your order, this warranty covers any defects in materials or workmanship under normal use. Essentially, if your light doesn't perform as it should due to a fault on our end, we will make it right. This includes:

• Structural Integrity: The core frame and structure of your fixture
• Electrical Components: Faulty internal wiring, sockets, or switches
• Integrated LED Performance: The functionality of LED modules
• Original Finish: Protection against peeling, bubbling, or unexpected discoloration
• Glass & Crystal Components: Manufacturing defects in shades, drops, or decorative elements

For defects that become apparent only during installation or normal use ("hidden defects"), please contact us — even after the initial 72-hour shipping window. We review each case individually and in good faith.

What's Not Covered

To maintain clarity and fairness, our warranty does not cover issues resulting from:

• Replaceable Light Bulbs: These are considered consumable items
• Improper Installation or Assembly: We always recommend using a certified electrician for safe and secure installation
• Accidents, Misuse, or Modifications: Damage caused by external factors, alterations, or not using the fixture as intended
• Normal Wear & Tear: The natural aging of materials over time
• Shipping Damage: Please report any damage that occurred during transit within 72 hours of delivery — this is handled separately under our Shipping Policy
• Non-Aurorae Replacement Parts: Damage caused by using third-party parts that are not Aurorae-approved

Who the Warranty Covers

Short answer: The warranty covers the fixture, not just the buyer. If a designer or contractor bought it for you, you are covered.

The Aurorae 4-Year Limited Warranty covers the fixture at its original installation address. A claim may be made by the original purchaser, or by the owner or occupant of the address where the fixture was originally installed, on presentation of the original order number.

Design professionals: your clients are covered, and nothing needs to be transferred. Whether the invoice is in your name, your studio's name, or your client's, the fixture carries its full 4-year coverage at the address where you install it. The same applies to contractors, hospitality groups, and property developers — the building owner does not need to have placed the order.

The warranty does not follow a fixture that is removed and reinstalled at a different address.

Warranty vs Return Policy — When to Use Each

Short answer: Use the 30-day return policy if you changed your mind. Use the 4-year warranty if your fixture has a manufacturing defect — even after installation.

How to Make a Claim (3 Simple Steps)

Short answer: Email us with your order number, a description of the issue, and photos. We respond within 2 business days.

We know that dealing with product issues can be frustrating, so we have made our process as simple and stress-free as possible:

Step 1: Reach Out to Us

Send an email to our support team at info@auroraeshop.com. To help us find your order quickly, please use the subject line:

Warranty Claim - Order #[Your Order Number]

Step 2: Show Us What's Happening

In your email, please provide:

• Your proof of purchase (order confirmation email or order number)
• A clear description of the issue you're experiencing
• Clear photos or a short video of the problem (most important — helps us understand the issue instantly)
• The approximate date the issue first appeared

Step 3: We Take It From There

Once we receive your claim, we will:

• Respond within 2 business days with our evaluation
• Guide you through the resolution steps
• Ship replacement parts or arrange a full replacement at our expense
• Provide installation guidance if needed for replacement parts

Our goal is to resolve things swiftly and to your complete satisfaction.

Our Commitment to a Solution

Once your claim is approved, we are committed to getting your space beautifully illuminated again. At our discretion, we will:

• Send Free Replacement Parts — Most defects are resolved by shipping the affected component (LED module, finish piece, crystal element, etc.) directly to you, often with installation guidance
• Replace the Entire Fixture — For severe or complex defects, we ship a complete replacement at no charge
• Repair the Item — In some cases, we may arrange repair through an authorized partner
• Offer Store Credit or Alternative — If the original item is no longer available, we offer store credit or a suitable alternative of equal value

Typical resolution timing: Replacement parts ship within 3–5 business days for in-stock components. Full fixture replacements may require up to 16 business days for production. We will keep you updated throughout the process.

International Warranty Coverage

Short answer: The 4-Year Warranty applies to every Aurorae fixture, regardless of where it was delivered. We ship replacement parts at no cost.

The Aurorae 4-Year Warranty covers all fixtures purchased from auroraeshop.com. For international warranty claims:

• Replacement parts are shipped directly to you at no cost (Aurorae covers all shipping fees and any applicable customs duties on the replacement)
• Full fixture replacements are also shipped free; transit times follow our standard Shipping Policy
• Local installation assistance is generally not provided directly by Aurorae, but we offer detailed installation guidance and recommend consulting a licensed electrician in your region
• For destinations outside our standard shipping network (such as Africa, South America, and India), we work with you on a case-by-case basis to identify the most efficient resolution

If a replacement part is unavailable in your destination country, we will work with you to identify the most efficient resolution — including shipping from our nearest available warehouse or arranging an alternative.

Product Care Tips (Keep Your Light Shining!)

To keep your fixture in pristine condition and ensure its longevity, we recommend:

• Cleaning regularly with a soft, dry cloth — avoid harsh chemicals or abrasive cleaners
• For glass: a damp microfiber cloth with mild glass cleaner (applied to the cloth, not sprayed directly on the fixture), then dry immediately
• For brass and metal finishes: dust only — avoid commercial polishes that may strip the finish
• For crystal: gentle dusting with a soft brush or dry cloth, every 6–12 months
• Protecting the fixture from extreme moisture (most fixtures are indoor-only)
• Following the provided installation instructions carefully — improper installation voids the warranty
• Using only compatible bulbs rated for the fixture's voltage and wattage

Proper care not only preserves your fixture's elegance but also protects your warranty.

Additional Terms

• This warranty covers the fixture at its original installation address, and may be claimed by the original purchaser or by the owner or occupant of that address, on presentation of the original order number. It does not follow a fixture that is removed and reinstalled elsewhere — see Who the Warranty Covers
• This warranty applies to fixtures purchased from auroraeshop.com
• This warranty gives you specific legal rights, which may vary depending on your location — local consumer protection laws may provide additional rights
• Please retain your proof of purchase, as it is required for all warranty claims
• The warranty period begins on the day you receive your order, not the order date
• Aurorae reserves the right to update warranty terms; changes apply only to orders placed after the update date

Frequently Asked Questions

What does the Aurorae 4-Year Warranty cover?
The Aurorae 4-Year Limited Warranty covers manufacturing defects in materials and workmanship under normal use — structural integrity of the frame, faulty internal wiring, sockets and switches, integrated LED module performance, original finish defects such as peeling, bubbling or unexpected discoloration, and manufacturing defects in glass and crystal components. Coverage starts the day you receive your order and lasts 4 full years.

What is NOT covered by the Aurorae warranty?
The Aurorae warranty does not cover replaceable light bulbs (consumable items), damage from improper installation or assembly, accidents, misuse or modifications, normal wear and tear, shipping damage (handled separately under the Aurorae Shipping Policy within 72 hours of delivery), or damage caused by non-Aurorae replacement parts.

How do I make a warranty claim with Aurorae?
Email info@auroraeshop.com with the subject line 'Warranty Claim - Order #[Your Order Number]'. Include your proof of purchase (order number or receipt), a clear description of the issue, and clear photos or a short video of the problem. Aurorae responds within 2 business days and guides you through the resolution process.

How long does Aurorae take to resolve warranty claims?
Aurorae responds to warranty claim emails within 2 business days. After approval, replacement parts typically ship within 3–5 business days for in-stock components. Full fixture replacements may require up to 16 business days for production.

Will Aurorae repair or replace my defective fixture?
Once your warranty claim is approved, Aurorae will at our discretion repair the defective item or part, replace it with a new one free of charge, or — if the original item is no longer available — offer store credit or a suitable alternative of equal value. Most claims are resolved with free replacement parts shipped to you, with installation guidance if needed.

Is the Aurorae warranty transferable?
The Aurorae 4-Year Limited Warranty covers the fixture at its original installation address. A claim may be made by the original purchaser, or by the owner or occupant of the address where the fixture was originally installed, on presentation of the original order number. Design professionals buying on behalf of clients: your clients are covered, and nothing needs to be transferred. The warranty does not follow a fixture that is removed and reinstalled at a different address.

Does the Aurorae warranty cover international purchases?
Yes. The Aurorae 4-Year Warranty applies to every Aurorae fixture purchased from auroraeshop.com. For international warranty claims, Aurorae ships replacement parts directly to your country at no cost, covering shipping fees and any applicable customs duties on the replacement. For destinations outside our standard shipping network (such as Africa, South America, and India), we work with you case by case to identify the most efficient resolution.

What is the difference between Aurorae's 30-day return policy and the 4-year warranty?
The 30-day return policy is for change-of-mind situations — you don't like the fixture or it doesn't fit your space. Return it within 30 days for a full refund, in resaleable condition and not permanently installed. The Aurorae 4-Year Warranty covers manufacturing defects that appear during normal use, even after installation. Trade, project, and volume orders follow separate return terms, but the warranty applies to them in full.

Do I need to register my Aurorae warranty?
No registration is required. Your Aurorae 4-Year Warranty is automatically active from the day you receive your order. Retain your order confirmation email or receipt as proof of purchase — this is all that is needed to file a claim.

What if my Aurorae fixture is damaged during shipping?
Shipping damage is handled separately under the Aurorae Shipping Policy, not the warranty. Report shipping damage within 72 hours of delivery by emailing info@auroraeshop.com with photos and your order number. Aurorae arranges a free replacement or full refund and covers all shipping costs. For damage discovered during installation (hidden defects), Aurorae reviews each case individually in good faith.

Thank You for Choosing Aurorae

We're more than just a lighting store — we consider ourselves your partners in creating inspired spaces. Thank you for bringing us into your home. We are honoured to be a part of your journey to illuminate your world.

If you have any questions about your warranty, please don't hesitate to reach out:

• Email: info@auroraeshop.com
• Reply Time: Within 12 hours, every day
• Related Pages: Refund Policy · Shipping Policy · FAQs · Trade Program

This warranty was last updated August 2026. Aurorae reserves the right to update warranty terms; changes apply only to orders placed after the update date.