A testament to our quality, a commitment to you.

At Aurorae shop, we believe light is more than just functional; it’s the soul of a room, an art form that transforms spaces. We pour our hearts into crafting each fixture with the finest materials, hoping it brings lasting beauty and inspiration to your home.

We understand that choosing the perfect light is a significant decision. That's why we stand firmly behind our craftsmanship with a 4-Year Limited Warranty on all our lighting fixtures. It’s our promise to you, so you can purchase with complete confidence and peace of mind.

What Our 4-Year Warranty Covers

Starting from the day you receive your order, this warranty covers any defects in materials or workmanship under normal use. Essentially, if your light doesn't perform as it should due to a fault on our end, we will make it right.

This includes:

  • Structural Integrity: The core frame and structure of your fixture.

  • Electrical Components: Faulty internal wiring, sockets, or switches.

  • Integrated LED Performance: The functionality of non-replaceable LED modules.

  • Original Finish: Protection against peeling, bubbling, or unexpected discoloration.

To Keep Things Fair: What’s Not Covered

To maintain clarity and fairness, our warranty does not cover issues resulting from:

  • Replaceable Light Bulbs: These are considered consumable items.

  • Improper Installation or Assembly: We always recommend using a certified electrician for a safe and secure installation.

  • Accidents, Misuse, or Modifications: Damage caused by external factors, alterations, or not using the fixture as intended.

  • Normal Wear & Tear: The natural and beautiful aging of materials over time.

  • Shipping Damage: Please report any damage that occurred during transit within 48 hours of delivery, as this is handled separately under our Shipping Policy.

How to Make a Claim (We've Made it Simple!)

We know that dealing with product issues can be frustrating, so we've made our process as simple and stress-free as possible. If an issue arises, our dedicated team is here to help you every step of the way.

Just follow these three simple steps:

  1. Reach Out to Us: Send an email to our friendly support team at info@auroraeshop.com. To help us find your order quickly, please use the subject line: "Warranty Claim - Order #[Your Order Number]".

  2. Show Us What's Happening: In your email, please provide:

    • Your proof of purchase (the receipt or your order number is perfect).

    • A clear description of the issue you're experiencing.

    • Most importantly, please attach a few clear photos or a short video of the problem. This helps us understand the issue instantly and find the fastest solution for you!

  3. We'll Take It From There: Once we receive your claim, we will promptly evaluate it (usually within 2 business days) and guide you through the next steps for a repair or replacement. Our goal is to resolve things swiftly and to your complete satisfaction.

Our Commitment to a Solution

Once your claim is approved, we are committed to getting your space beautifully illuminated again. At our discretion, we will:

  • Repair the defective item or part.

  • Replace the defective item or part with a new one, free of charge.

  • If the original item is no longer available, we will offer a store credit or a suitable alternative of equal value.

Product Care Tips (Keep Your Light Shining!)

To keep your fixture in pristine condition and ensure its longevity, we recommend:

  • Cleaning it regularly with a soft, dry cloth. Avoid harsh chemicals.

  • Protecting it from extreme moisture or direct water contact.

  • Following the provided installation instructions carefully.

Proper care not only preserves your fixture’s elegance but also protects your warranty.

Additional Terms

This warranty is non-transferable and applies only to the original purchaser who bought from Aurorae shop or our authorized retailers. This warranty gives you specific legal rights, which may vary depending on your location. Please retain your proof of purchase, as it is required for all warranty claims.

Thank You for Choosing Aurorae shop

We're more than just a lighting store; we consider ourselves your partners in creating inspired spaces. Thank you for bringing us into your home. We are honored to be a part of your journey to illuminate your world.

If you have any questions at all, please don't hesitate to Contact Us. We're always here to help.