Our Aurorae Promise: Your 4-Year Peace of Mind Warranty

A Testament to Our Quality, A Commitment to You

At Aurorae, we believe light is more than just functional — it is the soul of a room, an art form that transforms spaces. We pour our hearts into crafting each fixture with the finest materials, hoping it brings lasting beauty and inspiration to your home.

We understand that choosing the perfect light is a significant decision. That is why we stand firmly behind our craftsmanship with a 4-Year Limited Warranty on all our lighting fixtures. It is our promise to you, so you can purchase with complete confidence and peace of mind.

Warranty at a Glance

Topic Our Policy
Warranty Period 4 years from the date you receive your order
Coverage Manufacturing defects in materials and workmanship under normal use
Cost Free — included with every Aurorae fixture, no registration required
Resolution Options Repair, free replacement parts, full replacement, or store credit (at our discretion)
Response Time Within 2 business days of your claim email
International Coverage ✓ Replacement parts shipped at no cost to all destinations we serve
Transferability Non-transferable — applies to the original purchaser only
Proof Required Order number or receipt (no separate registration needed)
Shipping Damage Handled separately under Shipping Policy (72-hour window)

What's Covered vs What's Not Covered

Short answer: The warranty covers manufacturing defects under normal use. It doesn't cover consumables (like bulbs), accidents, or shipping damage (handled separately).

✅ Covered ❌ Not Covered
Structural integrity of the frame Replaceable light bulbs (consumable)
Faulty internal wiring, sockets, or switches Improper installation or assembly
Integrated LED module performance Accidents, misuse, or modifications
Original finish (peeling, bubbling, discoloration) Normal wear and tear over time
Manufacturing defects in glass or crystal components Shipping damage (see Shipping Policy, 72-hour window)
Component breakage under normal use Damage from non-Aurorae replacement parts

What Our 4-Year Warranty Covers

Short answer: Anything that goes wrong with your fixture due to a manufacturing fault — for 4 full years from delivery.

Starting from the day you receive your order, this warranty covers any defects in materials or workmanship under normal use. Essentially, if your light doesn't perform as it should due to a fault on our end, we will make it right. This includes:

  • Structural Integrity: The core frame and structure of your fixture
  • Electrical Components: Faulty internal wiring, sockets, or switches
  • Integrated LED Performance: The functionality of LED modules
  • Original Finish: Protection against peeling, bubbling, or unexpected discoloration
  • Glass & Crystal Components: Manufacturing defects in shades, drops, or decorative elements

For defects that become apparent only during installation or normal use ("hidden defects"), please contact us — even after the initial 72-hour shipping window. We review each case individually and in good faith.

What's Not Covered

To maintain clarity and fairness, our warranty does not cover issues resulting from:

  • Replaceable Light Bulbs: These are considered consumable items
  • Improper Installation or Assembly: We always recommend using a certified electrician for safe and secure installation
  • Accidents, Misuse, or Modifications: Damage caused by external factors, alterations, or not using the fixture as intended
  • Normal Wear & Tear: The natural aging of materials over time
  • Shipping Damage: Please report any damage that occurred during transit within 72 hours of delivery — this is handled separately under our Shipping Policy
  • Non-Aurorae Replacement Parts: Damage caused by using third-party parts that are not Aurorae-approved

Warranty vs Return Policy — When to Use Each

Short answer: Use the 30-day return policy if you changed your mind. Use the 4-year warranty if your fixture has a manufacturing defect — even after installation.

Situation Use This Policy
You changed your mind, fixture doesn't fit your space 30-Day Return Policy (resaleable condition required)
Fixture arrived damaged from shipping Shipping Policy (report within 72 hours)
LED stopped working after 6 months of normal use 4-Year Warranty (this page)
Finish started peeling 1 year after installation 4-Year Warranty (this page)
Crystal element fell off due to manufacturing defect 4-Year Warranty (this page)
Fixture damaged because of how you installed it Not covered (improper installation)

How to Make a Claim (3 Simple Steps)

Short answer: Email us with your order number, a description of the issue, and photos. We respond within 2 business days.

We know that dealing with product issues can be frustrating, so we have made our process as simple and stress-free as possible:

Step 1: Reach Out to Us

Send an email to our support team at info@auroraeshop.com. To help us find your order quickly, please use the subject line:

Warranty Claim - Order #[Your Order Number]

Step 2: Show Us What's Happening

In your email, please provide:

  • Your proof of purchase (order confirmation email or order number)
  • A clear description of the issue you're experiencing
  • Clear photos or a short video of the problem (most important — helps us understand the issue instantly)
  • The approximate date the issue first appeared

Step 3: We Take It From There

Once we receive your claim, we will:

  • Respond within 2 business days with our evaluation
  • Guide you through the resolution steps
  • Ship replacement parts or arrange a full replacement at our expense
  • Provide installation guidance if needed for replacement parts

Our goal is to resolve things swiftly and to your complete satisfaction.

Our Commitment to a Solution

Once your claim is approved, we are committed to getting your space beautifully illuminated again. At our discretion, we will:

  • Send Free Replacement Parts — Most defects are resolved by shipping the affected component (LED module, finish piece, crystal element, etc.) directly to you, often with installation guidance
  • Replace the Entire Fixture — For severe or complex defects, we ship a complete replacement at no charge
  • Repair the Item — In some cases, we may arrange repair through an authorized partner
  • Offer Store Credit or Alternative — If the original item is no longer available, we offer store credit or a suitable alternative of equal value

Typical resolution timing: Replacement parts ship within 3–5 business days for in-stock components. Full fixture replacements may require up to 16 business days for production. We will keep you updated throughout the process.

International Warranty Coverage

Short answer: The 4-Year Warranty applies to every Aurorae fixture, regardless of where it was delivered. We ship replacement parts at no cost.

The Aurorae 4-Year Warranty covers all fixtures purchased from auroraeshop.com. For international warranty claims:

  • Replacement parts are shipped directly to you at no cost (Aurorae covers all shipping fees and any applicable customs duties on the replacement)
  • Full fixture replacements are also shipped free; transit times follow our standard Shipping Policy
  • Local installation assistance is generally not provided directly by Aurorae, but we offer detailed installation guidance and recommend consulting a licensed electrician in your region
  • For destinations outside our standard shipping network (such as Africa, South America, and India), we work with you on a case-by-case basis to identify the most efficient resolution

If a replacement part is unavailable in your destination country, we will work with you to identify the most efficient resolution — including shipping from our nearest available warehouse or arranging an alternative.

Product Care Tips (Keep Your Light Shining!)

To keep your fixture in pristine condition and ensure its longevity, we recommend:

  • Cleaning regularly with a soft, dry cloth — avoid harsh chemicals or abrasive cleaners
  • For glass: a damp microfiber cloth with mild glass cleaner (applied to the cloth, not sprayed directly on the fixture), then dry immediately
  • For brass and metal finishes: dust only — avoid commercial polishes that may strip the finish
  • For crystal: gentle dusting with a soft brush or dry cloth, every 6–12 months
  • Protecting the fixture from extreme moisture (most fixtures are indoor-only)
  • Following the provided installation instructions carefully — improper installation voids the warranty
  • Using only compatible bulbs rated for the fixture's voltage and wattage

Proper care not only preserves your fixture's elegance but also protects your warranty.

Additional Terms

  • This warranty is non-transferable and applies only to the original purchaser who bought from auroraeshop.com or our authorized retailers
  • This warranty gives you specific legal rights, which may vary depending on your location — local consumer protection laws may provide additional rights
  • Please retain your proof of purchase, as it is required for all warranty claims
  • The warranty period begins on the day you receive your order, not the order date
  • Aurorae reserves the right to update warranty terms; changes apply only to orders placed after the update date

Frequently Asked Questions

What does the 4-Year Warranty cover?
Manufacturing defects in materials and workmanship under normal use — including structural integrity, electrical components, integrated LED performance, original finish, and glass/crystal components. Coverage starts the day you receive your order and lasts 4 full years.

What's NOT covered?
Replaceable light bulbs, improper installation or assembly, accidents, modifications, normal wear and tear, shipping damage (handled separately within 72 hours), and damage caused by non-Aurorae replacement parts.

How do I make a warranty claim?
Email info@auroraeshop.com with the subject "Warranty Claim - Order #[Your Order Number]". Include your order number, a description of the issue, and clear photos or video. We respond within 2 business days.

How long does claim resolution take?
We respond within 2 business days. Replacement parts typically ship within 3–5 business days. Full fixture replacements may require up to 16 business days for production.

Will I get a repair or full replacement?
At our discretion. Most claims are resolved with free replacement parts. For severe defects, we ship a full replacement. If the original item is unavailable, we offer store credit or a suitable alternative.

Is the warranty transferable?
No. The warranty is non-transferable and applies only to the original purchaser. Please retain your proof of purchase.

Does the warranty cover international purchases?
Yes. The 4-Year Warranty applies to every Aurorae fixture, and we ship replacement parts internationally at no cost. For destinations outside our standard shipping network, we work with you on a case-by-case basis.

What's the difference between the 30-day return and 4-year warranty?
The 30-day return is for change-of-mind situations (must be in resaleable condition). The 4-year warranty covers manufacturing defects during normal use, even after installation. See the comparison table above.

Do I need to register my warranty?
No registration required. Your warranty is automatically active from the day you receive your order. Just retain your order confirmation email.

What if my fixture is damaged in shipping?
Shipping damage is handled separately under our Shipping Policy within 72 hours of delivery. Email us with photos and your order number for a free replacement or refund. For defects discovered later (hidden defects), we review each case in good faith.

Thank You for Choosing Aurorae

We're more than just a lighting store — we consider ourselves your partners in creating inspired spaces. Thank you for bringing us into your home. We are honoured to be a part of your journey to illuminate your world.

If you have any questions about your warranty, please don't hesitate to reach out:

This warranty was last updated April 2026. Aurorae reserves the right to update warranty terms; changes apply only to orders placed after the update date.