AURORAE SHOP we are always offering free shipping on every order to all customers worldwide.
Due to the influence of current COVID-19, the logistics might be experiencing additional delays. We would like to apologize for any inconvenience that caused!
Due to the popularity of our products, the shipping process takes between 3-25 business days, which depends on your receiving address. Once we get your order and commence shipping, you are not allowed to cancel the order. Just sit tight and wait, it will be worth it in the end. If there are any problems during shipping, we’ll do our best to help you sort it out.
Our products will be delivered using a trackable and secure method. Whatever product you order, you can rest assured that you will receive it on time. With AURORAE SHOP you will not only save on shipping costs, you are also guaranteed to receive the shipment in its best condition.
For shipping, we required up to 4 weeks for delivery orders before they are listed as missing. After 8 weeks, you can request for a refund or a resend.
Normally, we will ship your package according to your filled shipping address, and we will not be responsible for the duty if somthing goes wrong or unexpected.
We are aiming to have your order dispatched from our facility within 1-3 business days. Here, we are listing some our common shipping ways and estimated delivery time for your products.
(1) Standard Shipping Service: Estimated Delivery Time within 8 - 25 Business Days;
(2) FedEx/ DHL/ UPS International delivery: Estimated Delivery Time within 3 - 15 Business days.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
For customers who select economy shipping, to track the order, you can visit our Order Status or directly at the courier's website.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at AURORAE SHOP. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.